Terms of service

ATHLETE'S ARC

Terms of Service

Effective Date: 17 June 2026  Version: 1

 

Athlete's Arc is a data-driven collegiate athletic recruiting intelligence service operated by Athlete’s Arc LLC, a North Carolina LLC ("Athlete's Arc," "we," "us," or "our"). We provide personalized analytical reports ("Reports") to student-athletes and their families ("you" or "Customer") based on publicly available NCAA statistical data and proprietary analytical methodology.

Our Reports are informational products designed to support informed decision-making in the collegiate recruiting process. They do not constitute recruiting advice, scholarship guarantees, professional guidance, or legal, financial, or academic counseling of any kind.

By accessing our website, submitting an intake form, or purchasing a Report, you confirm that:

•       You are 18 years of age or older, or you are the parent or legal guardian of the student-athlete whose information is being submitted;

•       You have the authority to agree to these Terms on behalf of yourself and any minor child whose information is provided;

•       You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference;

•       If you are accessing our services on behalf of an organization, you have the authority to bind that organization to these Terms.

3.1  Program Intelligence Report

Our primary service is the Program Intelligence Report — a custom analytical document produced for a specific student-athlete evaluating identified collegiate programs. Each Report is prepared based on information submitted through our intake form and data sourced from publicly available NCAA records.

3.2  Report Delivery

Reports are delivered as downloadable PDF documents within the timeframe specified at the time of purchase ("Delivery Window"). The current standard Delivery Window is 3-4 business days from the date we receive a completed intake form. We reserve the right to extend the Delivery Window in cases of high order volume, and we will notify you promptly if your order will be delayed beyond the stated timeframe.

3.3  Service Limitations

Reports are prepared based on data available at the time of production. We do not guarantee the completeness or real-time accuracy of third-party NCAA data sources. Reports reflect historical program patterns and are not predictive of future outcomes. Coaching staff, roster composition, and program characteristics can change at any time after a Report is delivered.

4.1  Accuracy of Information

You agree to provide accurate, complete, and truthful information through our intake form. The quality and relevance of your Report depends on the accuracy of the information you provide. We are not responsible for inaccuracies in your Report that result from inaccurate or incomplete intake submissions.

4.2  Minor Athletes

Our services are frequently used on behalf of student-athletes who are minors. If you are submitting information about a minor child:

•       You represent that you are the parent or legal guardian of the minor;

•       You consent to the collection and processing of the minor's information as described in our Privacy Policy;

•       You take full responsibility for the accuracy of information submitted on the minor's behalf.

We do not knowingly collect personal information directly from children under 13 years of age without verifiable parental consent. All intake submissions relating to athletes under 13 must be completed by a parent or legal guardian.

4.3  Intake Form Timing

Your intake form must be completed and submitted within 45 days of purchase. Failure to submit a completed intake form within this window may result in forfeiture of your purchase without refund. If you are unable to complete the intake form within the required timeframe, please contact us at info@athletes-arc.com prior to the deadline.

5.1  Fees

The current price for a Program Intelligence Report is listed on our website at the time of purchase. All fees are stated in US dollars and are exclusive of any applicable sales taxes, which will be added where required by law.

5.2  Payment Processing

All payments are processed through Shopify. We do not store your credit card or payment information. By completing a purchase, you agree to the payment processor's terms of service in addition to these Terms.

5.3  Taxes

You are responsible for any applicable federal, state, or local taxes associated with your purchase. We will collect and remit sales tax where legally required.

6.1  Refer to Refund Policy
The complete Refund Policy is available on www.athletes-arc.com . 

7.1  Our Property

All content produced by Athlete's Arc, including but not limited to Reports, website content, analytical methodology, metric frameworks, scoring systems, software, and the Athlete's Arc brand and logo, is owned by Athlete's Arc or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

7.2  Your License

Upon full payment and delivery of your Report, we grant you a limited, non-exclusive, non-transferable, personal license to use your Report for your own personal, non-commercial recruiting decision-making purposes. This license does not include the right to:

•       Reproduce, republish, or distribute the Report or any portion of it for commercial purposes;

•       Share the Report publicly on social media, websites, or other platforms without our prior written consent;

•       Reverse engineer, decompile, or attempt to derive our analytical methodology from the Report;

•       Use the Report or any portion of it to build competitive products or services.

7.3  Data Sources

Our Reports incorporate data from publicly available NCAA statistical records. We make no claim of ownership over underlying NCAA data. Our ownership claim applies to the analytical layer, scoring methodology, metric framework, and Report presentation built on top of publicly available data.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATHLETE'S ARC PROVIDES ITS SERVICES AND REPORTS ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

•       WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;

•       WARRANTIES THAT REPORTS WILL BE ACCURATE, COMPLETE, CURRENT, OR ERROR-FREE;

•       WARRANTIES THAT DATA OBTAINED FROM THIRD-PARTY NCAA SOURCES IS ACCURATE OR COMPLETE;

•       WARRANTIES THAT ANY PROGRAM DESCRIBED IN A REPORT WILL PERFORM AS DESCRIBED IN THE FUTURE;

•       WARRANTIES THAT USE OF A REPORT WILL RESULT IN ANY PARTICULAR RECRUITING OUTCOME.

WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF OUR SERVICES AND REPORTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATHLETE'S ARC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

•       ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR REPORTS;

•       ANY LOSS OF SCHOLARSHIP OPPORTUNITIES, RECRUITING OUTCOMES, OR ATHLETIC OPPORTUNITIES OF ANY KIND;

•       ANY DECISIONS MADE IN RELIANCE ON INFORMATION CONTAINED IN A REPORT;

•       ANY INACCURACIES IN THIRD-PARTY DATA SOURCES USED IN PREPARING A REPORT.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO YOUR PURCHASE EXCEED THE AMOUNT YOU PAID FOR THE REPORT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Reports produced by Athlete's Arc are informational analytical documents only. They do not constitute:

•       Recruiting advice or guidance from a licensed recruiting consultant;

•       Legal advice of any kind;

•       Financial or scholarship planning advice;

•       Academic counseling;

•       Any guarantee, representation, or warranty regarding the accuracy of program characteristics, coaching staff stability, scholarship availability, or any other program attribute at any future date.

Athlete's Arc is not a recruiting service and does not facilitate contact between athletes and collegiate programs on your behalf. All recruiting decisions, communications with programs, and commitment decisions remain solely your responsibility.

We strongly encourage you to independently verify information contained in your Report with each program directly, consult with qualified advisors where appropriate, and make all recruiting decisions based on your own comprehensive due diligence.

You are solely responsible for understanding and complying with all applicable NCAA rules, regulations, and bylaws governing the recruiting process, including any restrictions on the use of third-party recruiting services. Athlete's Arc makes no representations regarding NCAA compliance implications of using our services. We recommend that you consult your high school athletic director or a qualified advisor if you have questions about NCAA compliance.

Our services are designed to provide informational support to families navigating the recruiting process. We do not act as an agent, advisor, or representative of any collegiate program, the NCAA, or any athletic conference.

Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at www.athletes-arc.com, which is incorporated into these Terms by reference. Key provisions of our Privacy Policy include:

•       We collect personal information about the athlete (name, sport, position, graduation year, school preferences) and the purchasing family member solely for the purpose of producing your Report;

•       We do not sell your personal information to third parties;

•       We implement reasonable security measures to protect your data;

•       We retain your data for 36 months following Report delivery, after which it is deleted;

•       You may request deletion of your data at any time by contacting us at info@athletes-arc.com.

By submitting an intake form, you consent to the collection and use of information as described in our Privacy Policy.

You agree not to use our services or Reports to:

•       Violate any applicable federal, state, or local law or regulation;

•       Submit false, misleading, or inaccurate information through our intake form;

•       Reproduce, resell, or commercially distribute any Report or portion thereof without our prior written consent;

•       Interfere with or disrupt our website, systems, or infrastructure;

•       Attempt to gain unauthorized access to any portion of our systems or data;

•       Use our services for any purpose competitive with Athlete's Arc;

•       Make fraudulent or unauthorized purchases using another person's payment information.

14.1  Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

14.2  Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at info@athletes-arc.com and provide a written description of the dispute. We will attempt to resolve the dispute informally within 10 days of receiving your notice.

14.3  Class Action Waiver

Please Read This Following Clause (the “Class Action Waiver”) Carefully—It Significantly Affects Your Legal Rights.

You agree that by using or accessing Athlete’s Arc, each of you are waiving the right and ability to participate as a plaintiff or class member in any class action in any dispute arising from your use or access of the Athlete’s Arc LLC. If you do not agree with this Class Action Waiver in its entirety, you are expressly forbidden from using or accessing Athlete’s Arc LLC.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU WILL NOT ACT IN ANY REPRESENTATIVE CAPACITY OR PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS IN ANY LAWSUIT AGAINST THE ATHLETE’S ARC LLC IN ANY COURT WITH RESPECT TO ANY CLAIMS OR DISPUTES. YOU AND ATHLETE’S ARC LLC MAY BRING LEGAL CLAIMS AGAINST EACH OTHER ONLY IN YOUR INDIVIDUAL CAPACITY (NON-CLASS, NON-COLLECTIVE, NON- REPRESENTATIVE, AND NON-AGGREGATE BASIS). THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTES TO BE ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR AGGREGATE BASIS. Notwithstanding any other clause contained in these Terms and Conditions, this paragraph shall not be severable in any case in which the dispute is brought as a class, collective, representative or aggregate action.

This Class Action Waiver will survive the termination of the relationship between you and the Athlete’s Arc LLC for any and all claims or disputes you or the Athlete’s Arc LLC have relating in any way to the services provided by the Athlete’s Arc LLC or your relationship with the Athlete’s Arc LLC.

14.4  Venue

To the extent any dispute is resolved in court rather than arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Wake County, North Carolina.

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on our website and updating the Effective Date at the top of this document. Your continued use of our services after the Effective Date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of our services.

Terms in effect at the time of your purchase govern the transaction for which you paid. Subsequent modifications do not retroactively alter the terms of completed purchases.

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice, if we determine in our sole discretion that you have violated these Terms or if continued service is not reasonably practicable.

Upon termination for cause, you forfeit any pending Report delivery without refund. If we terminate for reasons other than your breach, we will provide a pro-rated refund for services not yet rendered.

17.1  Entire Agreement

These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and Athlete's Arc regarding your use of our services and supersede all prior or contemporaneous communications and proposals.

17.2  Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3  No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Athlete's Arc.

17.4  Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5  Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, governmental actions, internet outages, or third-party data source unavailability.

17.6  Contact

For questions about these Terms, to request a refund, or to report a concern, contact us at:

 

Athlete's Arc LLC

4600 Old Village Rd

Raleigh, NC 27612

info@athletes-arc.com